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Transparency every step of the way.

We understand that FEEPASS is new to many of our customers and that change can be overwhelming, so we want to make sure you get all the information you need. Unlike other programs we are here to help you save money and grow your business. Here are some of the most frequently asked questions we have encountered throughout the years of doing business. If you have a question, please fill out the form and we will answer any questions you may have. 

Frequently asked questions

Is it legal to charge my customers a customer assistance fee?

Yes, as long as the card brand rules and regulations are followed. 


Can I pass the fee that I am charged to run credit cards on to my customers?

Yes, however a compliant program to pass the fees must be followed.


Is it legal to pass on credit card fees?

Yes, however, there are restrictions and regulations you must follow.


How can I get rid of my processing fees?

By signing up for FEEPASS you can eliminate all processing fees.


How do I pass on my credit card processing fees onto my customer?

With FEEPASS, we can provide everything you need to pass your card fees on to customers the correct way.


How do I charge my customers to accept credit cards?

The great thing about FEEPASS is you don’t, we do all the work for you!


Can I pass the transaction fee to my customer?

Yes, this is made possible with our program and technology developed to pass the fee.


Is it legal for a business to charge a fee to use a credit card?

Yes and No. There are many rules and regulations that are required to be followed first.


Can I get in trouble for charging my customers a fee to use their credit card?

Unlike FEEPASS, which is legal in all 50 states, there are programs that can leave merchants with liability due to Card Brand Association regulations and federal or state laws. 


Is there a limit to how much I can charge to accept a credit card?

Yes, the current limit to charge on a credit card is 4% but there are other guidelines and determining factors.

Submit your question.

Get in touch so we can start working together.

Thank you for submitting your question, a representative will reach out shortly!
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